Software Development Engineer II, Ring Quick Action Service

At Amazon, we are continuously striving to be Earth’s most customer-centric company. Our Ring Quick Action Service (QAS) team is at the heart of this goal, ensuring that we can harness the power of data to innovate and improve the experience for millions of customers around the world. We are looking for an experienced Software Development Engineer to build and scale our QAS systems. Ring is expanding and this role will be key in the development of solutions for collecting, storing, and analyzing vast amounts of data. This role will both inherit existing and build new services to enhance observability across Ring devices, mobile apps, and cloud services. If you are passionate about connecting millions of devices through data, deriving meaning from this data, have a proven engineering record, and want to make an enormous impact, this might be the role for you! Key job responsibilities - Own the overall systems development technical life cycle for team services. - Guide the evolution of the team to offer real time search and analysis across RBKS organizations - Develop tools to scale and manage large data clusters, automate onboarding of data, and develop self-service interfaces for the data management lifecycle. - Maintain and support new integrations for our LogSynth MCP solution, RAG knowledge base, and REST-based API interfaces. - Liaison to service teams to understand existing data sets and evaluate emerging technologies in the Machine Learning and Artificial Intelligence areas. - Understand existing data streams and develop metrics from them to measure the customer experience, implement predictive modeling for proactive monitoring of KPI’s. - Evaluate the current ecosystem for log analytic plugins for customer value and write custom plugins to add insight into our service teams and customer metrics. - Define a strategy for software unit, functional and performance testing; lead code review sessions with team. - Implement optimal security practices while scaling existing and new data services. - Contribute to operational excellence practices within the team and perform one week of on-call rotation a maximum of every four weeks. - Collaborate closely with cross-functional teams to align solutions with business needs. - Ensure best practices and architectural guidelines are followed, with a strong focus on cloud-optimized solutions. A day in the life - Build automation and self-service solutions. - Participate in Operation Excellence reviews to spot negative trends before they become production issues. - Contribute to code bases and peer review for infrastructure as well as supporting services. - Help key stakeholders in a variety of security and application groups across Ring with data ingestion and analytic projects. About the team You will be joining a veteran team with several members who have 4+ years experience at Ring and Amazon. Ring doorbells and security products are part of neighborhoods across the country, so you can take pride in supporting a tangible product that helps our Neighbors be safe. Minimum qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - Experience in technical support, or experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets - Experience designing, building, operating, and managing large-scale distributed systems or web services - Knowledge of software engineering best practices across the development life cycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, and operations - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - Proficiency in modern programming languages (Python, TypeScript, Go, etc.) Preferred qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent - Experience with observability tools, particularly log analytics platforms such as Splunk or OpenSearch Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Hawthorne - 143,700.00 - 194,400.00 USD annually