Senior Infrastructure Engineer, Enterprise AI Solutions

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Senior Infrastructure Engineer will be a key technical contributor within the Digital Enterprise Technology (DET) organization, responsible for the development, management, and administration of our portfolio management tools, including Linear and Airtable. This role involves partnering with engineering, program, and business teams to design workflows, integrations, and governance models that let teams plan and track work effectively at enterprise scale. This role will be critical to the successful launch and ongoing growth of these platforms across DET. What You’ll Actually Be Doing Own the architecture, configuration, and ongoing administration of portfolio management tools (Linear, Airtable, Claude/ChatGPT Enterprise) across DET. Lead the rollout and scaling of new platform capabilities, from initial launch through enterprise-wide adoption. Design and build integrations, automations, and custom workflows connecting Linear, Airtable, and adjacent collaboration/productivity systems. Develop integrations between SaaS platforms and enterprise systems. Automate user provisioning, lifecycle management, and operational processes. Improve operational efficiency through automation and reusable tooling. Establish and enforce governance standards, including permissions, data models, naming conventions, and usage policies that scale across many teams. Partner with engineering leaders, program managers, and business stakeholders to translate portfolio and workflow requirements into system configurations. Monitor platform health, usage, and performance; troubleshoot issues and drive resolution. Evaluate new tools and features, and make recommendations on platform strategy and roadmap. Create documentation, training materials, and enablement resources to support user adoption. Provide technical mentorship to other engineers and administrators supporting these platforms. You’re Our Person If… You have 6+ years of experience in systems administration, infrastructure engineering, or platform engineering roles, including senior-level ownership of critical systems. Hands-on experience developing, managing, and administering Claude Enterprise/ChatGPT Enterprise, or comparable portfolio management/productivity tools. Experience supporting collaboration and productivity systems at enterprise scale, including large user bases, cross-functional stakeholders, and complex governance needs. Strong background building integrations and automations (APIs, webhooks, scripting) between collaboration tools and other enterprise systems. Proven ability to design scalable data models, permission structures, and workflow configurations. Excellent cross-functional communication skills, with the ability to work directly with engineering, program management, and business partners. Track record of successfully launching and scaling new tools or platforms within an organization. Experience with SSO, SAML, OAuth, OpenID Connect, and SCIM. Strong understanding of Identity and Access Management (IAM). Experience with REST APIs and automation scripting (Python, JavaScript, PowerShell, or similar). Experience troubleshooting SaaS integrations and enterprise cloud applications. Even better if… Experience with additional collaboration/productivity platforms (e.g., Slack). Familiarity with scripting or automation languages (e.g., Python, JavaScript) for building custom integrations. Experience supporting portfolio, program, or project management processes in a large enterprise environment. Background in change management or enablement for large-scale tool rollouts. Experience administering Linear Enterprise. Experience administering Airtable Enterprise. Familiarity with Okta Experience with Infrastructure as Code or configuration management. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.